Business Area Manager | West Midlands | Permanent Smart Environmental Support Solutions are excited to be recruiting for a Business Area Manager to join us in the West Midlands Who are Smart Environmental Support Solutions? We are a recruitment partner to the waste and recycling industry, we thrive on the introduction of talented, skilled, and dedicated people like yourself to an industry that is growing year on year. An industry that creates sustainable opportunities and a wide spectrum of job roles with career prospects throughout. Smart Solutions has “Social Value” at its core and prioritises making a meaningful difference in people’s lives while leveraging their skills, and abilities to support our mission. We stand with our client and believe in the power of inclusion, collaboration, and making a positive impact on society. We strive to create a supportive and diverse environment where individuals can thrive, contribute their unique perspectives, and make a difference. Join us in our journey to make a meaningful difference and be part of a purpose-driven team dedicated to creating a brighter future for all! The Role Are you ready to take charge and make a real impact? We’re seeking a dynamic Business Area Manager to lead and oversee multiple on-site accounts, ensuring exceptional operational delivery, maximising revenue streams, and maintaining tight cost control. In this pivotal role, you’ll have full responsibility and accountability for the relevant P&Ls, driving performance and profitability You will manage and develop Account Managers to ensure day-to-day service delivery is of the highest standard, in full compliance with Environmental Support Services policies and procedure This role is perfect for someone who thrives on achieving excellence, driving results, and mentoring others to reach their full potential. If you’re passionate about operational efficiency and client satisfaction, we’d love to hear from you Overview Responsibility and accountability for Regional P&L’s; Attend structured operational meetings with clients to discuss service delivery. Build relationships with clients to promote a partnership approach to the management of operations and production on site; Understand the specifics of client sites and equipment, on site processes, site rules and health and safety; Delivery on contractual KPI’s; Management and development of Account Managers to ensure delivery of the day to day service ensuring that contractual KPI’s are achieved; Ensure that all internal systems are utilised to their potential. This will include utilisation of Quadzu, Worksite and clocking in machines; Ensure that all Environmental Support Services policies and procedures are adhered to at all times; Delivery of the technical aspects of the service. This will involve a real focus on the upskilling of Account Managers and Team Leaders; Develop and update of Standard Operating Procedures (SOP’s) and inductions as required; Delivery of agreed standard ways of working across all sub-regional sites; Focus on improving health and safety standards and reducing accident numbers at all locations; Support any accident & incident investigations The management of mobilisations of new contracts and service changes within the designated area. There may also be the need at times to support mobilisations in other areas; Drive continuous improvements across all sites and services to support clients in improving quality and productivity; Continual focus on improving working practices to support and promote best practice, production and health and safety Review daily, weekly and monthly reports to identify areas of concern / improvements / good practice; Regularly audit site compliance, operational and technical performance and conduct site walk rounds to review operational performance of sort line operatives, lead operatives and team leaders. Plan contingency support for annual leave, training and other times when Account Managers are out of the business. Some of the Benefits we offer: Base Salary- £40,200 P/A - £48,500 P/A dependent on experience Car Allowance- £3600 P/A Medical Cash Plan – Including Health Screening, dental cover, chiropractor and much more Comprehensive Medical Cash Plan for your peace of mind– including Health Screening, dental cover, optical, chiropractor and much more Discounts off Holistic wellbeing featuring alternative therapies, treatments, and counseling. Join us in our mission to make a positive impact - we plant a tree for every new team member. Welcome to EmployTREE! Access to a 24-hour EAP Advice line & CBT support. Celebrate success at our exclusive Company Award Events, held at surprise locations each year! Enjoy discounted gym memberships and more perks to keep you motivated and healthy. Life Assurance High Street Rewards, Vouchers and Cashback 33 Days Annual Leave- Length of service scheme-Earn extra days annual leave for length of service/ awards & recognition Training & Fully Mapped Development Plan & Accredited training courses Corporate Charity Days off- paid time to help your local charity Skills & Experience Required: At least 5 years management experience in the recruitment Industry and / or equivalent management experience gained in waste, recycling or production Experience of high-volume blue-collar recruitment. IOSH Managing Safely. ILM Level 3 (Leadership Course) or equivalent. Smart Environmental Support Services - part of BGi- are market leaders in providing recruitment services to the water, waste & recycling sectors.
